We all know the story of Dorothy’s quest to find her way home and the three unlikely characters who she meets along the yellow brick road: the Scarecrow, the Cowardly Lion, and the Tin Man. Each of these characters represents a virtue that Dorothy needs for her journey back home: brains, courage, and heart. Ironically, these are the very same characteristics that lawyers should hone in their quest to set themselves apart from other lawyers by providing exceptional client service.

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