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The Scarecrow, the Lion, and the Tin Man: What The Wizard of Oz Can Teach Lawyers About Client Service

April 2017 - DRI's The Voice
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By Sandra Wunderlich, published in DRI's The Voice

We all know the story of Dorothy's quest to find her way home and the three unlikely characters who she meets along the yellow brick road: the Scarecrow, the Cowardly Lion, and the Tin Man. Each of these characters represents a virtue that Dorothy needs for her journey back home: brains, courage, and heart. Ironically, these are the very same characteristics that lawyers should hone in their quest to set themselves apart from other lawyers by providing exceptional client service.

Read the article below to learn more.

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